Sales and Customer Care Officer

An exciting full time vacancy for a Sales and Customer Care Officer is now available at Amal Real Estate and Construction, Garowe. Professionals with a background in Business and at least 5 - 6 years of experience are encouraged to apply. Interested applicants should submit their applications before May, 10. TERMS OF REFERENCE (TOR) AMAL REAL ESTATE AND CONSTRUCTION SALES AND CUSTOMER CARE TERMS OF REFERENCE (TOR) Position Sales and Customer Care Officer Company Name Amal Real Estate and Construction Co. Location Garowe Puntland Somalia. Employment Type Full Time Reporting To Marketing Manager Deadline for Application 10th May, 2026 Background The Sales and Customer Care Officer is responsible for managing and enhancing customer satisfaction by ensuring effective communication, timely response to inquiries, and professional handling of client interactions. The role plays a key part in supporting sales activities, maintaining strong client relationships, and promoting AMREC’s real estate products and services. The Sales and Customer Care Officer is responsible for driving house sales, construction materials, and service offerings, while ensuring a high standard of customer care and relationship management. The role aims to enhance AMREC’s market presence, increase revenue, and maintain long-term client satisfaction by delivering professional sales services and effective communication across all customer touchpoints. Key Responsibilities Promote and drive the sale of residential properties, including Amal Village and other company projects, through strategic marketing, client engagement, and effective sales techniques. Market and sell construction materials and AMREC service offerings, ensuring clear communication of product value, specifications, and competitive advantages to clients. Proactively identify, develop, and pursue new business opportunities, including prospecting potential clients, building a strong sales pipeline, and expanding the company’s customer base. Conduct professional client presentations, project briefings, site visits, and product demonstrations to showcase company offerings and support informed client decision-making. Consistently achieve assigned sales targets and KPIs, contributing to overall revenue growth, market expansion, and the === Skills & Qualifications === 4. Qualifications & Experience Bachelor’s degree in Business Administration, Marketing, or related field Minimum 5years experience in sales and customer service (real estate or Construction preferred) Strong understanding of real estate sales and construction materials market Strong communication and interpersonal skills. Proficiency in MS Office and customer relationship management (CRM) systems. Fluency in English and Somali (additional languages are an advantage). Excellent communication and negotiation skills Customer-focused mindset Problem-solving and conflict resolution skills Ability to multitask and manage time effectively Professionalism and integrity Strong organizational and documentation skills --- About Garowe --- Garowe is the administrative capital of the Puntland State of Somalia. The city has developed into an important center for governance, education, and humanitarian operations in northeastern Somalia. Many international organizations maintain offices in Garowe, supporting development and resilience-building programs across the region. Ereyada Soomaaliga (Somali Keywords): Shaqo Garoowe • Shaqo Buuxda • Shaqo Cusub

4. Qualifications & Experience Bachelor’s degree in Business Administration, Marketing, or related field Minimum 5years experience in sales and customer service (real estate or Construction preferred) Strong understanding of real estate sales and construction materials market Strong communication and interpersonal skills. Proficiency in MS Office and customer relationship management (CRM) systems. Fluency in English and Somali (additional languages are an advantage). Excellent communication and negotiation skills Customer-focused mindset Problem-solving and conflict resolution skills Ability to multitask and manage time effectively Professionalism and integrity Strong organizational and documentation skills

Application Process Interested applicants are encouraged to submit their CV, Application and copy of valid Sales or Customer Care Certificate, and reference letters (if available) to: 📧 Apply Online: [email protected]🌐 WebsiteAmalrealestate.so📅Cell No: +252-906794319 Only shortlisted candidates will be contacted for interviews and practical testing. Amal Real Estate and Construction is an equal opportunity employer and encourages applications from qualified individuals regardless of gender, background, or ethnicity. Apply on [email protected]