Terms of Reference: Recruitment Agency Services
1. Background
Norwegian Church Aid (NCA) is establishing a regional Investigation & Compliance Support Team based in Nairobi, Kenya. To support the recruitment of qualified professionals for this function, NCA seeks to engage an experienced recruitment agency registered in Kenya to manage the recruitment process.
2. Key responsibilities
- Review NCA's job descriptions and agree on the recruitment process, workplan, and timetable.
- Advertise the vacancies and conduct targeted search in Kenya.
- Screen applications, verify eligibility and qualifications, conduct first-round interviews, administer agreed assessments and conduct second-round interviews together with NCA.
- Provide a ranked shortlist with brief candidate assessments.
- Coordinate candidate communication and interview logistics with NCA, and conduct reference and qualification checks.
- Submit final recruitment recommendations and support communication with selected candidates, as requested.
3.General information
Name:External recruitment company-To be completed.
Title: Recruitment Agency Services for the Investigation & Compliance Support Team
Reporting to:NCA’s designated HR and Finance representatives
Office location: Nairobi, Kenya
Time frame: The recruitment timetable will be agreed with the selected agency upon contract signature.
4.Scope of services and deliverables:
Objective
Identify, assess, and support the recruitment of qualified candidates for NCA’s Nairobi-based Investigation & Compliance Support Team.
Positions to be recruited
One Senior Investigator and one Investigator / Compliance Officer.
Required candidate profile
Candidates must meet the qualifications, experience, competencies, language requirements, and travel expectations specified in the approved job description for each position. Relevant experience may include investigations, compliance, audit, risk, governance, legal, or finance functions, preferably within NGOs, humanitarian organizations, or international organizations.
Detailed job descriptions will be provided to the selected agency upon contract signature.
Deliverables
- Agreed recruitment strategy and timeline
- Vacancy advertisements
- Ranked shortlist with candidate assessment summaries
- Reference and qualification check reports
- Final recruitment recommendation report
5.Requirements for the recruitment agency:
Agency requirements
The provider must be legally registered to operate in Kenya and demonstrate relevant recruitment experience. The provider must understand the Kenyan and East African labor markets and have a proven track record of recruiting professionals in investigations, compliance, audit, finance, legal, governance, or related fields, preferably for NGOs or international organizations.
6.Proposal requirements
The proposal should include a company profile, relevant experience, proposed methodology, workplan and timetable, proposed team, financial proposal, references from comparable assignments, and details of any guarantee or candidate replacement arrangements offered by the agency.
Proposals should be evaluated based on
Relevant experience of the firm conducting comparable recruitment assignments, particularly for investigations, compliance, audit, legal, finance, governance, NGO, or international organization positions.(40%)
Understanding of the assignment and quality of the proposed recruitment approach.(30%)
Capacity and qualifications of the proposed recruitment team.(20%)
References from comparable assignments, demonstrating successful delivery of recruitment services(10%)
Total Technical Score:100
Proposals will be evaluated using a combined technical and financial scoring method. The technical proposal will account for 80% of the total score, while the financial proposal will account for 20% of the total score.
7.Success factors/risks and restraints
Success factors: A timely and transparent recruitment process, a strong candidate pool, effective candidate communication, and qualified final candidates.
Risks and restraints: Limited availability of qualified candidates, candidate withdrawal, delays in the recruitment process. The agency must maintain confidentiality and disclose any conflicts of interest.
8.Reporting
The recruitment agency will report to the designated NCA representatives listed above, provide regular progress updates, and ensure that all information and deliverables are managed securely and confidentially.