AMTEL invites qualified candidates to apply for the OSS/BSS Engineer role in Garowe. The successful candidate will bring strong Engineering experience spanning at least 3 - 4 years. Qualified candidates are urged to apply before the May, 16 deadline.
OSS/BSS Engineer – Job Description
Location:
Garowe, Somalia
Opening Date:
May 9, 2026
Deadline:
May 16, 2026
About AMTEL
AMTEL is a leading telecommunications and technology company dedicated to delivering reliable communication, digital, and financial services across Somalia. The company focuses on innovation, customer satisfaction, and modern telecom solutions to support individuals, businesses, and communities.
Job Summary
We are looking for a skilled
Convergent Billing System Engineer (CBS & CRM)
to manage, support, and optimize convergent billing platforms for telecom and digital service operations. The successful candidate will ensure accurate charging, billing, mediation, rating, and customer relationship management across prepaid and postpaid services within a unified billing environment.
Key Responsibilities
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Support billing, charging, CRM, mediation, and customer management systems.
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Ensure accurate billing and revenue assurance processes.
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Configure and maintain prepaid/postpaid operations including tariff and bundle configurations.
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Support order management and customer provisioning workflows.
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Collaborate with finance and customer care teams to resolve billing-related issues.
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Troubleshoot OSS/BSS incidents and perform root-cause analysis.
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Monitor system performance and implement improvements.
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Participate in system upgrades, migrations, and deployments.
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Prepare technical documentation and operational procedures.
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Perform UAT/ATP testing during deployment and post Go-Live activities.
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Work with vendors and internal stakeholders during implementation projects.
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Ensure systems comply with security, availability, and performance standards.
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Provide technical support during maintenance windows and outages.
About Garowe
Garowe is the administrative capital of the Puntland State of Somalia. The city has developed into an important center for governance, education, and humanitarian operations in northeastern Somalia. Many international organizations maintain offices in Garowe, supporting development and resilience-building programs across the region.
Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Garoowe • Shaqo Buuxda • Injineernimo