A new full time opportunity for a Operations Officer has been announced by Somali Payment Switch in Mogadishu. The successful candidate will bring strong Operation Affairs experience spanning at least 2 - 3 years. This position closes on Aug, 17. Apply now to be considered.
Position Title: Operations Officer
Department: Operations
Position Level: Level 1 Officer
Reports To: Head of Operations
Employment Type: Full-time
Location: Mogadishu, Somalia
1.
Background
The Somali Payment Switch (SPS) is the national retail payment infrastructure, responsible for real-time clearing and settlement of payments across Somali financial institutions. As a central component of Somalia’s financial ecosystem, SPS ensures seamless interoperability among banks, mobile money operators, and other payment service providers.
To support the expansion of digital services, adoption of ISO 20022 standards, and the increasing volume of transactions, SPS is enhancing its operational capacity with the addition of a dedicated Operations Office
2.
Position Summary:
The Operations Officer supports the Operations Department in executing and monitoring daily SPS payment operations, including instant payments, card services, ATM, and mobile payments, and is responsible for ensuring day-to-day operational integrity, compliance and efficiency of the switch. This role includes overseeing transaction processing, reconciliation, settlements, dispute resolution, and report preparation.
3.
Key Responsibilities
Operational Support and Transaction Management
1.
Monitor SPS Payment Operations across Instant Payments, card, ATM, and mobile money services.
2.
Prepare daily reconciliations of transactions, ensuring accuracy and completeness.
3.
Resolve transaction errors, reversals, and exceptions, coordinating with relevant teams as required.
4.
Check all returned transactions, reversals, and adjustments for accuracy and ensure correctness of processed reversals.
5.
Review refunds and reversals received from participants against system data and communicate findings to participants accordingly.
6.
Carry out End-of-Day activities and settlement processes ensuring accuracy and timeliness.
7.
Provide operational support to member banks and other participants addressing queries related to transactions and system access.
8.
Coordinate with IT to conduct routine system maintenance and User Acceptance Testing for new features.
Dispute and Incident Handling
1.
Manage disputes through the dispute management portal, ensuring timely resolution.
2.
Investigate transaction exceptions and escalations, providing resolutions within established timelines.
3.
Handle queries related to internal and external stakeholders, ensuring prompt and accurate responses.
4.
Act as the first point of contact for operational issues between the switch, member banks and the CBS NPS.
Reporting and Documentation
1.
Ensure timely submission of returns to relevant stakeholders as required.
2.
Maintain accurate record-keeping and adhere to established data management standards.
3.
Contribute to the continuous improvement efforts at SPS by identifying opportunities for introducing efficiencies and enhancing system capabilities, and updating Standard Operating Procedures
Process and Control Management
1.
Ensure compliance with internal policies, operational controls, and SPS regulatory standards.
2.
Participate in routine operations and management activities, supporting the implementation and execution of the department’s strategic initiatives.
3.
Support the Head of Operations in executing management strategies to enhance the efficiency of operational processes.
4.
Ensure all operations comply with regulatory requirements, internal policies and industry standards (e. g. , PCI DSS, AML/CFT, etc.)
Stakeholder and Internal Collaboration
1.
Facilitate communication within the department and with participants, addressing operational inquiries and meeting stakeholder requirements.
2.
Coordinate with participants and other departments for smooth operation flows, identifying improvements where necessary.
3.
Contribute to the development and drill testing of disaster recovery and business continuity plans to ensure sustainable readiness.
Training and Development
1.
Assist in training sessions for new team members or on new operational procedures as directed by the Head of Operations.
2.
Commit to continuous learning and self-development to enhance skills and knowledge in payment operations, Compliance, and risk management to better support the Operations Department.
Other Duties
1.
Perform other tasks assigned by the Head of Operations to support the department’s goals.
2.
Engage in continuous professional development and commit to the annual professional development requirements.
About Mogadishu
Mogadishu, known locally as Muqdisho, is the capital of Somalia and the country's largest city. It serves as the political, economic, and cultural heart of the nation. The city hosts the headquarters of numerous UN agencies, international NGOs, and government institutions, offering diverse career opportunities for development and humanitarian professionals.
Ereyada Soomaaliga (Somali Keywords): Shaqo Muqdisho • Shaqo Cusub • Shaqo Buuxda