Kifah Business Park is currently seeking a qualified Operations Manager to join their team in Mogadishu. The successful candidate will bring strong Management/leadership experience spanning at least 7 - 8 years. Submit your application by Sep, 28 to be considered for this role.
Vacancy Announcement: Operations Manager
Organization:
Kifaah Business Park
Position:
Operations Manager
Location:
Mogadishu
Employment type:
Full-time
Application
deadline:
28 September 2026
About Kifaah Business Park
Kifaah Business Park is a leisure and entertainment destination created to give families, friends, and individuals a safe, clean, and enjoyable place to spend their time. The park brings together sports, recreation, family activities, and dining in one welcoming environment, serving a diverse and growing customer base.
The park is home to both directly managed venues and independent business operators. This makes strong coordination, high service standards, and consistent customer care central to its success. Kifaah Business Park is committed to quality, safety, professionalism, and continuous improvement as it grows.
To support this growth, Kifaah Business Park is seeking an experienced, results-driven Operations Manager to lead its operations and strengthen the customer experience.
Purpose of the Role
The Operations Manager oversees all operational functions of the park, including facilities, recreation venues, staff, safety, maintenance, and relations with independent tenants. The role ensures high service standards, controlled costs, and strong customer satisfaction.
Key Responsibilities
- Plan, coordinate, and supervise daily operations across all recreation and leisure venues
- Manage staff scheduling, performance, and training for all operational and support teams
- Ensure the safety, cleanliness, and maintenance of all facilities and equipment, including health and safety compliance
- Develop and enforce SOPs, health and safety, and emergency procedures
- Coordinate with independent tenants and operators on lease terms, service standards, hygiene compliance, and shared-space issues
- Handle customer feedback and complaints, and drive customer experience improvements
- Prepare and monitor the operations budget, controlling costs and supporting revenue growth
- Manage procurement, vendor and maintenance contracts, and inventory
- Oversee security, access control, and crowd management during peak periods
- Support marketing, events, and membership initiatives with the management team
- Prepare regular operational, financial, and performance reports for management
About Mogadishu
Mogadishu, known locally as Muqdisho, is the capital of Somalia and the country's largest city. It serves as the political, economic, and cultural heart of the nation. The city hosts the headquarters of numerous UN agencies, international NGOs, and government institutions, offering diverse career opportunities for development and humanitarian professionals.
Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Muqdisho • Shaqo Buuxda