The International NGO Safety Organisation (INSO) has announced a full time opening for the role of IT OFFICER, HORN OF AFRICA (SOMALI NATIONALS) in Hargeisa. Candidates should bring 3 - 4 years of hands-on experience, preferably in the Ict/technology/computers sector. Interested applicants should submit their applications before Nov, 06.
IT
OFFICER,
HORN
OF
AFRICA
(SOMALI
NATIONALS)
(Based
in
Hargeisa, Somaliland
with
travel
to
Kenya and So
malia)
CLOSING DATE: 6 NOVEMBER 2026
Organisation
Background:
Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.
INSO
Horn
of
Africa
(HOA)
HOA
was
launched
in
2019
as
a
regional
entity
and
is
based
in
Hargeisa,
Somaliland,
coordinating
and supporting INSO’s activities in Kenya, Somalia, and Somaliland.
We
are
now
hiring
an
IT
Officer,
Horn
of
Africa
.
This
position
is
based
in
Hargeisa, Somaliland.
Job Summary:
Reporting
to
the
Operations Manager,
Horn of Africa,
the
IT
Officer
is
responsible
for providing a high-level IT and application support to INSO Kenya and Somalia offices. The IT Officer will coordinate with Headquarters’ IT department to administrate IT services such as INSO’s office 365 and exchange online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting.
They will assist the Operations Manager in delivering a first-class support service to INSO staff and offices, acting primarily in a first-line support capacity, resolving issues in person, over the phone or via remote connectivity.
Major
Responsibilities
:
•
Install and configure computer operating systems, printers, networks and applications per INSO policy and guidelines.
•
Monitor and maintain INSO’s network performance.
•
Troubleshoot hardware and software issues in person, remotely and via phone.
•
Ensure all INSO users have access to all relevant licensed software, including Adobe, MS office and GIS software via the HQ IT Team.
•
Update and manage INSO Share Point’s folders and permission structure.
•
Ensure procurement of IT equipment meets INSO’s global standards.
•
Ensure IT equipment is updated in the asset database and stock in cooperation with the logistics officer.
•
Closely work with colleagues to understand and respond to their IT needs.
•
Provide IT training for newly hired staff.
•
Coordinate with Headquarter IT team to roll out and assist in maintaining new applications and technologies.
Develop tutorials for local staff in relation to INSO applications and software.
•
Assist the Operations Manager in preparing IT budgets.
•
Assess the security threat to INSO’s IT systems and ensure it is appropriately mitigated.
Monitor usage, renewal and billing aspects of all third-party applications and report to the Operations Manager in case of required renewals.
•
Perform other duties as required.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Hargeysa • Shaqo Buuxda • Shaqo Cusub • Tiknoolajiyada