Dahabshiil Motors is currently seeking a qualified IT & HR Support Officer to join their team in Hargeisa. Professionals with a background in Ict/technology/computers and at least 5 - 6 years of experience are encouraged to apply. Qualified candidates are urged to apply before the Jul, 25 deadline.
Position: IT & HR Support Officer
Department: HR & Administration
Reports To: Head of HR & Administration
Location: Dahabshiil Motors Ltd. – Hargeisa, Somaliland
Employment Type: Full-Time
Job Purpose
The IT Officer is responsible for ensuring the efficient operation, security, and
maintenance of the company's IT infrastructure, systems, networks, hardware, software,
and communication technologies. The role also provides technical support to all
departments, with a particular focus on supporting the HR & Administration Department
in managing HR systems, ERP applications, user access, digital records, and technologydriven business processes.
Key Responsibilities
IT Infrastructure Management
- Install, configure, maintain, and troubleshoot computer hardware, software, printers,
scanners, and other IT equipment.
- Monitor and maintain LAN, WAN, Wi-Fi, internet connectivity, and network security.
- Ensure servers, storage devices, and network equipment are operating efficiently.
- Perform preventive maintenance on all IT equipment.
- Maintain an updated inventory of all IT assets.
User Support & Help Desk
- Provide first-level technical support to all employees.
- Resolve hardware, software, email, and network issues promptly.
- Install and configure operating systems and business applications.
- Manage user accounts, passwords, and access permissions.
- Deliver IT orientation and basic user training for new employees.
Information Security
- Implement IT security policies and best practices.
- Install and maintain antivirus and endpoint protection.
- Conduct regular data backups and recovery testing.
- Monitor cybersecurity threats and recommend mitigation measures.
- Ensure compliance with company information security policies.
Systems Administration
- Monitor system performance and ensure maximum uptime.
- Perform software updates, patches, and upgrades.
- Maintain email systems, shared drives, and cloud services.
- Document IT procedures and technical configurations.
Vendor & Asset Management
- Coordinate with IT suppliers and service providers.
- Obtain quotations for IT equipment and software.
- Monitor software licensing compliance.
- Manage warranty records and maintenance contracts.
HR & Administration Support Responsibilities
The IT Officer will actively support the HR & Administration Department by:
ERP & HRIS System Support
- Configure and maintain employee accounts in the HRIS/ERP system.
- Support recruitment activities by setting up interview equipment and online meeting
platforms.
- Assist with onboarding by preparing laptops, email accounts, user credentials, and system
access.
- Support attendance devices and biometric systems.
- Generate HR reports from the ERP system.
- Assist in payroll system configuration and troubleshooting.
- Maintain confidentiality of employee information.
- Support digital document management and employee file archiving.
Administration Support
- Maintain office communication systems, including telephones, internet, Wi-Fi, and
meeting room technology.
- Set up audio-visual equipment for meetings, presentations, and training sessions.
- Provide technical support for company events and workshops.
- Maintain CCTV, access control systems, and office security technologies.
- Support procurement by providing technical specifications for IT purchases.
- Coordinate IT requirements during office relocations or expansion projects.
Compliance & Data Protection
- Protect company data and confidential information.
- Ensure compliance with IT governance, cybersecurity, and company policies.
- Report IT risks and security incidents immediately.
- Promote safe and responsible use of technology throughout the organization.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Tiknoolajiyada • Shaqo Buuxda • Shaqo Cusub • Shaqo Hargeysa