The position is to be filled as soon as possible, with an initial contract duration of 1 year. There are very good prospects for an extension. Employment location will be Nairobi, Kenya (KE).
As HUB Coordinator, you will lead the establishment, development and day-to-day operations of Welthungerhilfeās Global Admin HUB in Nairobi. The HUB forms an integral part of WHHās ZAMI initiative (Zero Admin to Maximize Impact), which aims to increase process efficiency and compliance through the standardization, digitalization and bundling of administrative processes.
In this role, you will ensure reliable and high-quality service delivery, effective people management and close coordination between the HUB, Country Offices and Head Office. By strengthening centralized and increasingly location-independent administrative support, you will contribute to greater organizational efficiency, flexibility and scalability and enable programme teams to focus more strongly on WHHās core mandate and impact.
Your responsibilities
- Build, lead and continuously develop the Global Admin HUB and its team in Nairobi
- Lead the recruitment, onboarding and training of HUB team members in coordination with Head Office
- Manage the day-to-day operations of the HUB and provide operational supervision, guidance and support to the teams
- Ensure timely, efficient and high-quality service delivery in accordance with agreed Service Level Agreements
- Support the phased transition and integration of operational processes and systems into the HUB
- Act as a key liaison between the HUB, Country Offices and Head Office, ensuring effective communication, coordination and alignment across workflows
- Coordinate the resolution of operational issues together with HUB teams and relevant country stakeholders
- Ensure compliance and quality assurance across HUB-managed processes in line with internal procedures, controls and audit requirements
- Drive continuous improvement of HUB operations and adapt processes in line with WHHās digital transformation
- Contribute as a key operational stakeholder and member of the ZAMI Core Team, identifying risks and challenges, sharing lessons learned and supporting successful implementation
- Coordinate the documentation and exchange of lessons learned and good practices between the HUB and Head Office
Your profile
- A university or technical college degree in a relevant field
- 2ā5 years of relevant professional experience, ideally gained in countries of the Global South
- Experience in coordinating and organizing operational processes; experience in financial processing of projects is an advantage
- Strong leadership and people management skills, with the ability to guide and develop a diverse team
- Strong organizational and coordination skills and the ability to manage multiple stakeholders and operational priorities
- A collaborative and solution-oriented working style, combined with initiative and sound decision-making skills
- Strong intercultural communication and negotiation skills and the ability to work effectively across countries and organizational units
- You recognize the growing value of data in your field and are eager to build your awareness and skills to incorporate data-informed approaches into your work
- Excellent English language skills; knowledge of an additional international language, particularly French or Arabic, is an advantage
What we offer
- Fair Compensation: A fair and equal remuneration based on a transparent salary scale.
- Commitment to Well-Being: We attach great importance to our duty of care with a focus on safety, security & health.
- Modern & Agile Work Environment: Be part of a forward thinking organization that fully embraces digitalization and innovation across all areas.
- Personal & Professional Growth: Access diverse learning and development opportunities to advance your career.
- Team: Join our dedicated and diverse teams, where passion, expertise, and joy come together to create a better world.
In addition, Welthungerhilfe offers numerous other benefits, which you can find under Our benefits.