Join WADAAG Insurance as a GENERAL MANAGER — this full time role is based in Hargeisa. With 3 - 4 years of experience required, this position is suited for mid-to-senior level professionals in Management/leadership. The closing date for this vacancy is Nov, 30.
TERMS OF REFERENCE (TOR)
GENERAL MANAGER
Takaful Insurance Services
•
Shared Risk & Protection
Organization:
Wadaag Insurance
Position Title:
General Manager
Duty Station
Headquarters (Hargeisa) & Regional Branches
Reporting To:
Chief Executive Officer (CEO)
01
THE PURPOSE
The General Manager is responsible for leading, coordinating, and executing all day-to-day insurance operations across headquarters and regional branches. This includes driving business growth, ensuring Sharia compliance, supervising regional teams, and maintaining technical underwriting standards across (General and Family) e.g
motor, medical, travel, and goods-in-transit
lines.
Additionally, a core objective of this assignment is to leverage regional technical expertise in
rural development, livestock, and agricultural value chains
to enhance food security, improve market system efficiency, and build community climate resilience across local and regional market hubs.
02
KEY RESPONSIBILITIES
A. Core Insurance Operations & Corporate Risk Leadership
▪
Insurance Program Management
•
Develop, implement, and manage comprehensive insurance programs to protect the organization’s assets and mitigate risks.
•
Evaluate and recommend appropriate coverage options, including property, liability, business interruption, and specialty insurance.
▪
Industry Relations
•
Leverage existing industry relationships to negotiate favorable terms and premiums with insurance professions brokers, carriers, and underwriters.
•
Stay updated on industry trends, regulations, and emerging risks to ensure alignment with best practices.
▪
Risk Assessment and Analysis
•
Conduct risk assessments for existing and new operations, projects, and assets.
•
Collaborate with internal stakeholders to identify and mitigate potential risks, ensuring alignment with corporate objectives.
▪
Bids, Tenders & Proposal Management:
•
Lead the identification, preparation, review, and timely submission of competitive bids, tenders, and proposals (both technical and financial) in response to Requests for Proposals (RFPs) and Requests for Quotations (RFQs).
•
Coordinate across technical, finance, and operational teams to ensure all tender documentation is accurate, competitive, and fully compliant with client and regulatory requirements.
▪
Claims Management
•
Oversee the claims process, ensuring timely and accurate filing, negotiation, and resolution.
•
Serve as the primary point of contact for insurance carriers and adjusters.
▪
Compliance and Reporting
•
Ensure compliance with regulatory and contractual insurance requirements.
•
Prepare and present reports on insurance coverage, claims, and risk mitigation strategies to senior leadership.
▪
Cross-Functional Collaboration & Governance
•
Work closely with various departments, including finance, legal, and operations, to ensure comprehensive insurance coverage and risk management.
•
Formulate policies that promote Wadaag Insurance’s vision.
•
Prepare quarterly operational performance reports for the CEO.
B. Rural Development, Agricultural Value Chains & Climate Resilience
The General Manager must also lead technical initiatives across the following four pillars:
Value Chain & Market Feasibility Assessments
•
Conduct comprehensive value chain mappings across agricultural, livestock, and blue economy sectors to identify structural bottlenecks, market gaps, and post-harvest losses.
•
Assess the technical, logistical, and financial viability of small-to-medium-scale processing facilities, aggregation hubs, and local enterprise models.
Business Development Services (BDS) & Capacity Building
•
Design, tailor, and deliver BDS training packages and business management curricula for local cooperatives, MSMEs, and rural entrepreneurs.
•
Provide one-on-one coaching, financial literacy instruction, and business planning support to facilitate market expansion and access to capital.
Agricultural Risk Management & Financial Inclusion
•
Support the integration of climate-resilient mechanisms, such as parametric microinsurance (Index-Based Livestock Insurance / Takaful) and revolving microfinance funds.
•
Facilitate linkages between smallholder producers, microfinance institutions (MFIs), local aggregators, and commercial buyers.
Monitoring, Evaluation & Stakeholder Coordination
•
Design and deploy digital data-gathering systems to establish baselines, execute post-training assessments, and monitor intervention impacts.
•
Coordinate between international development partners, local government authorities, private sector actors, and community leadership.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Hargeysa • Shaqo Cusub