Habeeye has announced a full time opening for the role of Field Representative in Hargeisa. The role is part of the organization's Field/travel operations. Interested applicants should submit their applications before May, 06.
Job Description: Field Representative
Acquire. Onboard. Retain. Own the Merchant Journey.
We are looking for a versatile, entrepreneurial, and relationship-driven Field Representative to act as the single point of contact for merchants from first introduction to ongoing success. You will prospect, sign up, onboard, and support merchants in Hargeisa, ensuring they not only join Habeeye but thrive on it. As a Field Representative, you own the full merchant lifecycle within your territory. You will hit clear monthly acquisition targets while delivering exceptional onboarding and retention support. Your goal is to build a portfolio of active, satisfied merchants who grow with Habeeye.
Key Responsibilities
Merchant Acquisition
- Proactively identify and visit high-potential local businesses (retail, dining, services) to introduce Habeeyeās platform.
- Clearly articulate platform benefits, address concerns, and guide merchants through the sign-up process.
Onboarding & Training
- Conduct engaging one-on-one or small-group training sessions (in-person and virtual) for newly signed merchants.
- Guide merchants through platform setup, feature utilization, and best practices to ensure a confident start.
Ongoing Support & Retention
- Serve as the first line of support for merchant inquiries via phone, chat, and emailāproviding timely, empathetic solutions.
- Proactively check in with merchants to gather feedback, understand evolving needs, and ensure they achieve their goals.
- Identify āat-riskā merchants (low activity) and implement outreach strategies to re-engage and educate them on value.
Market Intelligence & Advocacy
- Act as the voice of the merchant internally, relaying feedback, common challenges, and opportunities to sales, product, and operations teams.
- Provide insights on local trends and the competitive landscape to help shape Habeeyeās strategy.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda ā¢ Shaqo Cusub ā¢ Shaqo Hargeysa