Enumerator Lead and Hotline Assistant (Maternity Cover)

Overview of position Since the formation of the federal government of Somalia, the country has made significant progress towards restoring peace & security. However, significant destabilizing factors remain. These include most notably, the persistent threat of violent extremist group Al Shabaab, particularly in rural areas, recurrent & unresolved clan, land & resource based conflicts, weak & nascent institutions & the internal displacement of more than 2 million individuals. While the transition, recovery & development needs of Somalia, after almost 3 decades of civic conflict & violent extremism remain a long term, if not generational process, such progress will be unachievable in the absence of solid foundations for peace & security, particularly at community levels. Currently, several regions remain at risk of deteriorating into clan based conflict & falling under the occupation of violent extremist groups, in the absence of consolidated, strategic support for stability. Since 2016, our client has been supporting the government to lead & for communities to drive transition & recovery processes in areas impacted by displacement, conflict & violent extremism. These programs, which are implemented through our clients Somalia’s Transition & Recovery Pillar (TRP) are intended to promote peace, security & stability in fragile & displacement affected areas of Somalia. Role objectives Under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant, the incumbent will be responsible for: Take the lead on all evaluation exercises requiring the hiring & deployment of Enumerators. Assist in organizing project monitoring plans & operational monitoring tools (e.g., checklists, questionnaires, interviews & survey forms, etc.) with clear & concise roles, timelines & targets. Lead data collection through household surveys, key informant interviews & focus group discussion in timely manner & assist in translating data collection tools including post intervention monitoring tools, baseline, mid term, end line, impact evaluation methodologies from English to Somali. Participate in strengthening existing M&E systems for the projects & keep records of M&E documents in hard & soft copies, organize them based on the activity related & upload into Share Point accordingly the data management system & present when required. Establish an effective system for assessing the validity of monitoring & evaluation data through a review of activities, completed monitoring forms / databases & a review of aggregate level statistics reported. Conduct periodic field monitoring visits to maintain current information for accurate documentation & reporting, coordinate logistics & play a key role in all internal & external assessments. Manage the hotline number, respond to all complaints & recommendations received from beneficiaries, update the hotline tracker on a weekly basis & ensure that close coordination with program teams is maintain so that recommendations & learning loops occur. Work closely with the project staff to ensure that accurate & concise success stories / human interest stories are documented & lessons learned from project evaluations are recorded properly & shared with the program teams on time. Closely follow up with complaints, response & feedback mechanism. Perform such other duties as may be assigned. Project reporting This role works under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant. Key competencies 5 years’ experience in monitoring, evaluation, accountability & learning, including knowledge of remote implementation. Experience producing M&E reports including baselines, endlines, FGD reports, post intervention monitoring. Experience working for an international NGO or UN agency. Experience with international humanitarian organizations, non governmental or governmental institutions / organizations in a multicultural setting. Experience supervising a team & coordinating with different stakeholders for the implementation of M&E activities. Knowledge of working in conflict / volatile contexts on community stabilization in Somalia. Knowledge of implementing M&E activities for community stabilization programming. Excellent & demonstrable analytical, communication & writing skills. Knowledge in the usage of Kobo collect for M&E data collection & office software packages (MS Word, Excel, etc.) & knowledge of spreadsheet & data analysis. Our clients official languages are English, French & Spanish, for this position, fluency in English & Somali is required (oral & written). Working knowledge of Arabic is desired. Respects & promotes individual & cultural differences. Encourages diversity & inclusion. Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct. Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges. Demonstrates willingness to take a stand on issues of importance. Shows compassion for others, makes people feel safe, respected & fairly treated. Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results. Produces & delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes. Continuously seeks to learn, share knowledge & innovate. Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work. Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way. Team management This role has no team management responsibility. Further information Qualified female candidates are encouraged to apply for this role. The educational certificate(s) of the selected candidate will be sent for verification.

Candidates interested in applying for this role need to register on the CTG website as a candidate and apply using this link: [https://app.tayohr.io/jobs/detail/vac-37785-enumerator-lead-and-hotline-assistant-maternity-cover-36504](https://app.tayohr.io/jobs/detail/vac-37785-enumerator-lead-and-hotline-assistant-maternity-cover-36504)