An exciting full time vacancy for a Deputy Operations Manager is now available at Shaafi, Hargeisa. This opportunity is in the Management/leadership field. Interested applicants should submit their applications before Aug, 20.
Organization: SHAAFI Healthcare Platform
Location: Hargeisa, Somaliland
Position: Deputy Operations Manager
Employment Type: Full Time
About SHAAFI Healthcare Platform
SHAAFI Healthcare Platform is a digital healthcare solution designed to improve access
to healthcare services and strengthen the connection between patients and healthcare
providers. Through its digital platform and healthcare partnerships, SHAAFI supports
appointment booking, healthcare service coordination, patient communication, and
technology-enabled healthcare delivery.
Job Summary
The Deputy Operations Manager supports day-to-day management of SHAAFI
Healthcare Platform operations and ensures that management decisions are translated
into effective execution.
The position is responsible for strengthening operational coordination, departmental
accountability, KPI monitoring, action follow-up, SOP compliance, service quality,
operational reporting, resource coordination, and continuous improvement.
The Deputy Operations Manager works across departments to ensure activities are
executed according to approved plans, priorities, targets, timelines, and procedures,
while maintaining clear visibility of operational performance and escalating significant
risks and bottlenecks to management.
Key Responsibilities
● Coordinate daily operational activities across SHAAFI departments and ensure
alignment with organizational priorities.
● Translate management decisions and operational priorities into clear actions,
responsibilities, timelines, and follow-up.
● Monitor departmental KPIs, operational targets, patient bookings, Call Center
performance, marketing activities, application performance, IVR performance,
and other relevant operational indicators.
● Prepare and consolidate weekly and monthly operational performance reports
and management dashboards.
● Maintain operational action trackers and follow up with responsible departments
to ensure assigned actions are completed on time.
● Monitor compliance with approved company, departmental, and
inter-departmental SOPs and operational procedures.
● Identify operational non-compliance and recommend corrective actions.
● Coordinate cross-functional activities and ensure effective handoffs between
departments.
● Monitor inter-departmental SLAs, response times, delays, and operational
bottlenecks.
● Track implementation of marketing campaigns, technology improvements,
service launches, partnership activities, strategic initiatives, and other operational
projects.
● Coordinate operational and KPI review meetings and maintain meeting minutes,
action trackers, follow-up logs, and decision registers.
● Monitor patient feedback, complaints, service-delivery issues, and customer
satisfaction trends and coordinate corrective actions with relevant departments.
● Support weekly, monthly, and quarterly operational planning and prioritization.
● Monitor departmental workloads, operational capacity, and resource constraints
and support effective resource coordination.
● Identify operational risks and escalate significant issues to the Hargeisa Branch
Manager.
● Identify recurring operational bottlenecks and recommend workflow, process, and
SOP improvements.
● Monitor implementation and effectiveness of approved operational
improvements.
● Promote accountability, collaboration, execution discipline, service quality, and
continuous improvement across SHAAFI operations.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Buuxda • Shaqo Hargeysa