Seeking a new challenge? Wadaag Bank. has a Deputy Branch Manager - HQ position open in Hargeisa. Candidates should bring 8 - 9 years of hands-on experience, preferably in the Management/leadership sector. The application deadline is Jul, 15 — early applications are encouraged.
The Deputy Branch Manager shall be jointly responsible for achieving the branch’s operational and financial targets, including but not limited to sales, deposits, financing clients, customer acquisition, and service quality metrics, as set by the Bank from time to time. Performance against these targets will be monitored regularly, and achievement of the targets will be a key factor in performance evaluations, incentives, and career progression.
The key responsibilities also include:
A. Leadership Responsibilities
B. Operational Management
C. Risk Management & Compliance
D. Financial Management
- Formally assume full responsibility for branch operations, staff leadership, and target achievement in the absence or delegation of the Branch Manager.
- Assist the Branch Manager in the day-to-day oversight of the branch, focusing heavily on internal controls, workflow efficiency, and service execution.
- Oversee branch operations including cash management, customer service, account opening, financing processing, and compliance.
- Ensure the branch operates efficiently, securely, and in accordance with bank policies and procedures.
- Monitor daily branch activities, authorize transactions above staff limits, and ensure operational integrity.
- Ensure high standards of branch appearance, safety, and customer experience.
- Develop and implement strategies to increase deposits, financing clients, and customer acquisition.
- Identify business opportunities within the local market and expand customer base.
- Build and maintain strong relationships with key customers, institutions, and community leaders.
- Ensure staff adhere to service standards and maintain a positive customer experience.
- Lead, supervise, and mentor the branch team including tellers, customer service officers, etc.
- Ensure adequate staffing levels and plan staff rotations/schedules.
- Promote a culture of teamwork, discipline, and customer-centric service.
- Ensure full compliance with Bank of Somaliland regulations, AML/CFT guidelines, KYC rules, and internal policies.
- Monitor high-risk transactions and ensure strong internal control systems.
- Conduct regular branch risk assessments and ensure corrective actions are implemented.
- Handle audit findings and ensure timely closure of compliance issues.
- Monitor branch budgets, expenses, and profitability.
- Ensure accurate cash management and daily balancing.
- Oversee reconciliation of suspense accounts and operational records.
- Ensure branch meets monthly, quarterly, and annual financial targets.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Cusub • Shaqo Hargeysa