Dahabshiil Motors, based in Hargeisa, is looking for an experienced Customer Support Officer/Receptionist (2positions) to fill an open position. Candidates should bring 2 - 3 years of hands-on experience, preferably in the Business sector. Qualified candidates are urged to apply before the Jul, 25 deadline.
Company: Dahabshiil Motors
Location: Hargeisa, Somaliland
Position: Customer Support Officer/Receptionist (2positions)
Department: Operation Department
Reports To: Customer Experience Manager
About Dahabshiil Motors
Dahabshiil Motors is seeking a professional, customer-focused, and highly organized
Customer Support Officer / Receptionist to serve as the first point of contact for customers
and visitors. The successful candidate will be responsible for managing front desk
operations, handling customer inquiries, coordinating appointments, and ensuring
excellent customer experience that reflects the company's professional standards.
Key Responsibilities
- Welcome customers, visitors, and guests in a professional and courteous manner.
- Manage the reception area and maintain a clean, organized, and professional
environment.
- Handle incoming phone calls, emails, and customer inquiries promptly and
professionally.
- Mail and Correspondence Management
- Schedule service appointments and coordinate customer visits with relevant
departments.
- Meeting Room Coordination
- Register customer information accurately in the company system.
- Visitor Reception and Management
- Follow up with customers regarding service progress, appointments, and feedback.
- Direct customers to the appropriate department or staff member.
- Maintain customer records and update databases as required.
- Receive and distribute incoming correspondence and documents.
- Support customer satisfaction initiatives and handle complaints professionally.
- Prepare daily, weekly, and monthly customer service reports when required.
- Assist with administrative duties and office coordination activities.
- Ensure adherence to company customer service standards and procedures.
About Hargeisa
Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment.
Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Cusub • Shaqo Hargeysa