Seeking a new challenge? Smart Home Builders has a Customer Service & Social Media Manager position open in Mogadishu. This Management/leadership sector position calls for a professional with 2 - 3 years of demonstrated expertise. Qualified candidates are urged to apply before the Nov, 05 deadline.
Customer Service & Social Media Manager
Location
Mogadishu
Employment type
Full-time
Reports to
Lead Marketing
About Smart Home Builders
Smart Home Builders designs and builds private villas, luxury houses and modern apartments for families, landlords and developers in Mogadishu and across Somalia. Every project is delivered with engineering oversight, a clear construction schedule and phase-by-phase inspection.
The role
You will be the first voice clients hear, and the face of our brand online. Fast, polite replies and consistent posting turn enquiries into signed projects.
Responsibilities
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Answer calls, WhatsApp, Facebook, Instagram and email enquiries quickly and clearly.
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Explain our services and building process to clients, and pass qualified leads to sales.
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Keep a log of every enquiry, follow up on it, and report weekly.
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Plan and publish content calendars on Facebook, Instagram, TikTok, LinkedIn and WhatsApp Business.
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Reply to comments and messages, and handle complaints calmly.
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Track reach, engagement and leads, and suggest improvements.
About Mogadishu
Mogadishu, known locally as Muqdisho, is the capital of Somalia and the country's largest city. It serves as the political, economic, and cultural heart of the nation. The city hosts the headquarters of numerous UN agencies, international NGOs, and government institutions, offering diverse career opportunities for development and humanitarian professionals.
Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Muqdisho • Shaqo Cusub