Job Description
Job description
Overview:
Merit Advisory is a leading consultancy firm committed to helping organizations achieve digital transformation through innovative ERP systems and digital solutions. We empower businesses to operate efficiently, make data-driven decisions, and achieve sustainable growth. Merit is committed to delivering exceptional products and services that delight our customers. As we continue to grow, we’re looking for a passionate and skilled Customer Relations Officer to join our team and help us provide outstanding support to our valued clients.
Core Responsibilities:
? Functional Support & Implementation
Configure Odoo functional modules (CRM, Sales, Projects, HR, etc.).
Train users and support smooth implementation.
Liaise with the technical team for custom development or issue resolution.
? Client Engagement & Solution Scoping
Meet clients to understand business needs and propose tailored solutions.
Document requirements and map them to Odoo modules.
Showcase how our solutions solve real problems and create value.
? Post-Sale Support
Ensure clients are onboarded properly.
Follow up on adoption, satisfaction, and upselling opportunities.
? Marketing & Promotion of Solutions
Promote Merit’s Odoo and digital business solutions to SMEs, corporates, and public institutions.
Develop product brochures, presentations, demo scripts, and campaigns.
Identify potential clients and lead business development activities.
Conduct product demonstrations and discovery meetings.
Collaborate with the media team on targeted marketing initiatives (digital & events).
Qualifications & Requirements
Qualifications and Skills
At least Bachelor’s in Marketing, Business, IT, or related field.
Solid understanding of Odoo ERP (functional level).
Experience in solution marketing, pre-sales, or business consulting is a plus.
Excellent communication, client-facing, and presentation skills.
Creativity in promoting solutions and building client trust.
Ability to work both independently and as part of a team.
How to Apply
Qualified candidates are invited to submit their CV and a cover letter by filling this link below
https://forms.gle/Yd3SKDLbj3WjyJFr9
The deadline for the application is 31st July 2025
Only shortlisted candidates will be contacted.