Country Sensitive Feedback Lead

Talk to Loop is recruiting a Country Sensitive Feedback Lead for their Mogadishu office. The role requires a skilled individual with 5 - 6 years of experience in Management/leadership or a related field. Interested applicants should submit their applications before Feb, 25. Country: Somalia and SomalilandLocation: Based in Mogadishu, with periodic travel to HargeisaJob Type: full-time, 40 hours per weekSalary: USD 2000/month (gross, inclusive of taxes), depending on experienceWorking Times/Zones: Office hours, 8am to 4:30pm (East Africa Time)Travel Required: Occasional travel in SomaliaManagement ResponsibilitiesReports to:● Direct Line manager: Country Lead for operational and administrative matters● Global Sensitive Feedback Lead for technical guidance and strategic oversightDirect reports:● 2-5 Sensitive Feedback ModeratorsWorking Relationships:● Raagsan team as the host organization with strong national knowledge andstrategic insight.● Global team including User Experience and Quality Assurance Lead, Tech Lead,Communication and Fundraising Lead.● Senior Moderator and Moderators● External stakeholders, including protection actors, fraud and safeguarding focalpoints, and relevant protection coordination mechanismsCompany OverviewTalk to Loop is a feedback and reporting mechanism driving inclusive communityengagement, transparency and accountability for the efficacy of aid provision, disastermanagement, prevention and early warning, and the safe reporting of SEA, GBV, fraud,corruption, and misconduct, among other things.To understand what Talk to Loop is, our mission and our way of working, please visit ourresource page, where you will find all the information you need on our unique approach.To get the details on the job opening and the application process, continue reading.Role OverviewThe Country Sensitive Feedback Lead will oversee the management, capacity building,quality assurance, and case handling of sensitive feedback in Somalia and Somaliland.This includes feedback on gender-based violence, child protection, protection concerns,discrimination, aid diversion, fraud, corruption, sexual exploitation and abuse, and otherforms of misconduct.The Country Sensitive Feedback Lead will manage the sensitive feedback team, ensuringcases === Skills & Qualifications === EligibilityThis position is open only to Somali nationals who are based in Mogadishu. Due tothe nature of the role and the importance of ensuring safe and appropriate support toauthors/survivors, we strongly encourage applications from women belonging tominority or underrepresented communities in Somalia.Necessary Skills and Experience● Education: Bachelor's degree (or equivalent) in Social Work, Psychology, GenderStudies, Human Rights, International Development, or a related field.● Languages: Fluent in Maxatiri (spoken and written) and advanced level in English(spoken and written).● Priority will be given to candidates with fluency or an advanced level in any otherspoken languages/dialects in Somalia, e.g., Maay, Banadiri Marka, Bujuni, orBarawaani/chimini.● Minimum of 5 years of professional experience in the protection sector, with provenexpertise in handling sensitive protection cases, including GBV, child protection, andother protection cases. Exp --- About Mogadishu --- Mogadishu, known locally as Muqdisho, is the capital of Somalia and the country's largest city. It serves as the political, economic, and cultural heart of the nation. The city hosts the headquarters of numerous UN agencies, international NGOs, and government institutions, offering diverse career opportunities for development and humanitarian professionals. Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Cusub • Shaqo Muqdisho

EligibilityThis position is open only to Somali nationals who are based in Mogadishu. Due tothe nature of the role and the importance of ensuring safe and appropriate support toauthors/survivors, we strongly encourage applications from women belonging tominority or underrepresented communities in Somalia.Necessary Skills and Experience● Education: Bachelor's degree (or equivalent) in Social Work, Psychology, GenderStudies, Human Rights, International Development, or a related field.● Languages: Fluent in Maxatiri (spoken and written) and advanced level in English(spoken and written).● Priority will be given to candidates with fluency or an advanced level in any otherspoken languages/dialects in Somalia, e.g., Maay, Banadiri Marka, Bujuni, orBarawaani/chimini.● Minimum of 5 years of professional experience in the protection sector, with provenexpertise in handling sensitive protection cases, including GBV, child protection, andother protection cases. Experience should include serving in a senior or supervisoryrole with responsibilities for case management, referrals, and coordination withprotection actors.● Demonstrated understanding of protection principles, GBV, child protection,safeguarding and SEA, as well as referral principles and protocols.● Demonstrated ability to manage and support teams, including experience in HRoversight, capacity building, and performance management.● Proven experience in external coordination, including participation in inter-agencymechanisms and liaison with focal points across protection sectors in Somalia.● Established network of protection partners in Somalia, with demonstrated ability tobuild and maintain collaborative relationships.● Good understanding of feedback and complaint mechanisms and referral pathwaysfor misconduct cases (e.g., fraud, corruption, SEA) is highly preferred.● Proficiency in digital tools, including Microsoft Office Suite, and the ability to quicklylearn and adapt to new case management or feedback platforms

Our Commitment to Collaboration and Well-beingAt Loop, each team member is entrusted with significant responsibility and isempowered to collaborate with others to achieve the strategic goals of their role, thuscontributing to Loop’s overall mission. We believe in fostering a culture of trust,accountability, and mutual respect, where everyone's contributions are valued andrecognized. We strive to provide an enabling work environment so you can feel safe,supported and empowered in your work. An outstanding work ethic and a commitmentto self-care are prerequisites for success at Loop, as we understand that supporting ourteam members' well-being is essential for achieving our goals. ● Send your updated CV and motivation letter AS ONE DOCUMENT [email protected]. Your motivation letter should clearlyindicate how soon you will be ready to join.● Pre-employment checks will include references and background verification.● The deadline for receiving applications is 25th February 2026.● Applications will be reviewed on a rolling basis and a suitable candidate mightbe identified before the deadline. Therefore, candidates are encouraged toapply promptly. Only shortlisted candidates will be contacted for interviews. Apply on [email protected]