Employment Regime: Seconded/Contracted
Post Category for Contracted: Mission Support - Assistant Level
Ref. Number: SOM-9061, SOM-9063
Location: Mogadishu
Availability: ASAP
Component/Department/Unit: Mission Support/CIS
Security Clearance Level: EU CONFIDENTIAL
Open to Contributing Third States: NO
1. Reporting Line:
The Communication and Information Systems Assistant reports to the Head of Communication and Information Systems (CIS), as applicable.
2. Main Tasks and Responsibilities:
• To provide service and technical reporting to the Head of CIS;
• To assist in performing problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;
• To liaise with relevant CIS sections on the implementation of approved CIS change management requests through standardised release management procedures;
• To assist in designing the deployment, development, testing, and maintenance processes of CIS standard hardware, software, systems, and peripherals;
• To assist in designing and deploying departmental training activities including user training programs in support of new technologies and procedures;
• To assist in the design and implementation, management, and maintenance of CIS telecommunication systems in all office locations;
• To provide technical support for IT-network and information systems, including microwave and Wi-Fi links, Local Area Network, and Windows-based client applications and server systems;
• To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;
• To deploy, install, maintain, and support all data centre as well as end-user equipment, servers, personal computers, software, and services in the Mission;
• To assist in planning, implementing, and maintaining data recovery tools, business continuity measures, and disaster recovery measures, ensuring high availability of Mission-critical data centre services throughout the Mission.
3. General Tasks and Responsibilities:
• To identify and report on lessons learned and best practices within the respective area of responsibility;
• To contribute and ensure timely reporting on activities within the respective area of responsibility;
• To take account of gender equality and human rights aspects in the execution of tasks;
• To undertake any other related tasks as requested by the Line Manager(s).
4. Essential Qualifications and Experience:
• Successful completion of a minimum level of secondary education attested by a diploma giving access to post-secondary education and a professional training or certification in a CIS related field; AND
• A minimum of 3 years of professional experience, after having fulfilled the education requirements.
5. Essential Knowledge, Skills and Abilities:
• Knowledge in current Microsoft Windows client operating systems, and current Microsoft Office applications;
• Hands-on experience in troubleshooting IT hardware and software issues.
6. Desirable Qualifications and Experience:
• Previous experience with radio communications systems, satellite communication, positioning/navigation technologies;
• Previous experience with metadata-driven Document Management Systems, workflow design and workspace visualisation.
7. Desirable Knowledge, Skills and Abilities:
• Knowledge of technologies with wired and wireless networks e.g. LAN, WAN;
• Knowledge of current Windows Server operating systems;
• Practical knowledge in supporting users on Microsoft Office 365.