JOB SUMMARY
Company Introduction4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.Company Purpose: To Unlock Human Potential for GoodCompany Mission: To Grow Business with Capital and KnowledgeCompany Vision: The first choice for MSME growth in AfricaPurpose of the positionA call center agent helps grow 4G Capital by converting and onboarding potential customers. They will be able to accept ownership for driving the company’s sales efforts through cold calling, lead management and closing.Their responsibility is to make outbound calls to an existing pool of potential customers, answer questions and inquiries, provide relevant product information and ultimately convert customers to active.The Call Center Agent reports to the Team Leader.
RESPONSIBILITIES
● Contact prospective customers by both telephone● Vet lead list for warm and cold leads● Up sell additional products as need arises● Use CRM to track progress with new prospects● Researching required information using available resources.● Providing customers with the organization’s service and product information.● Completing call notes and call reports as necessary and updating them in the CRM.● Recording details of comments, inquiries, complaints, and actions taken.● Managing administration, communicating and coordinating with internal departments.● Other duties as assigned.Competences● High communications skills● Excellent time management skills and ability to multitask and prioritize work● Attention to detail and problem-solving skills● Proven sales track record.Requirements● Must have a minimum of 2 years’ experience in cold calling/telesales● Must have a university diploma/degree from a recognized institution● Computer literacy● Must have excellent communication skills● Can work under minimal supervision● Proficiency in English and Kiswahili.● Proficiency in MS Office.● Communication and negotiation skills.● Time management and Planning skills. Ability to build rapport.Personal Attributes● Integrity and ability to work in a team● High motivation● Self-starter-functional problem solver● Process discipline
REQUIRED SKILLS
Call center operation (customer support), Customer service, Customer support, CRM systems, Business development, Call center management, Conflict and complaint resolution, Negotiation
REQUIRED EDUCATION
Diploma, Associate’s degree
