Aviation Associate –Customer Service

Join World Food Programme (WFP) as a Aviation Associate –Customer Service — this full time role is based in Mogadishu. This role falls within the Airline Industry sector and requires candidates with 6 - 7 years of relevant experience. Applications are open until Mar, 25. Don't miss this opportunity. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)• Support processing and managing routine administrative in various functional areas.• Assisting booking team in passengers’ reservation and flight manifests.• Ensure that only passengers authorized by the Heads of Organizations that are registered with UNHAS and/or by members of the UNHASboard and/or the Chief Air Transport Officer(CATO) are approved for travel.• Post and broadcast the approved schedule for the information of all passengers including the availability of seats.• Publish/prepare the circulars of the new schedule/price list and new destinations after the approval from Chief Air Transport Officer (CATO).• Publish the UNHAS SAOP (policies/procedures) to the customers/clients.• Identify the customers’ problems with UNHAS and respond to the passengers’ queries and complaints. focused on customer care andservice.• Communicating verbally and in writing in the English language and produce accurate and concise technical reports (monthly, quarterly, andad hoc reports).• Prepare and collaborate in the production of reports including the production of forms, tables and charts providing details on the area ofactivity.• Maintaining/recording and processing the agencies application and submitting to Chief Air Transport Officer (CATO) for his approval.• Maintaining/recording and updating the UNHAS approved agencies list.• Communicating/coordinating with UNHAS field/regional offices with regards to established practices/rules and regulations compliances.• Disseminating flights/schedule and update among UNHAS user group/clients.• Providing relevant training and briefing to the organization’s focal points regarding UNHAS booking policy and procedures.• Providing training for the users in the online booking systemVacancy Announcement No: JR121146Job Title: Aviation Associate –Customer ServiceContract Type/Grade: Fixed Term, G6Duty Station: MogadishuContract Duration: 12 Months (Renewable)Date of Issue: === Skills & Qualifications === QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIREDEducation: Completion of secondary school education OR University degree (Diploma/Bachelor) in flight dispatch, aeronautical engineering,Air Operations, Air management, or other related fields.Experience: At least six (6) years of experience with a secondary school certificate OR University degree (Diploma/Bachelor’s) with a minimumof two (2) or more years of experience in aviation-related fields, handling end to end flight processes, and interpreting and applying operationalflight plans.Languages: Fluent knowledge of English and Somali language.Knowledge and Skills Required:• Strong knowledge of aviation operations and field practices.• Skilled in effective communication within operational and team environments.• Experienced in organizing meetings and providing facilitation during discussions.• Capable of maintaining strong public relations in aviation settings.• Proficient in dispatching flights from uncon --- About Mogadishu --- Mogadishu, known locally as Muqdisho, is the capital of Somalia and the country's largest city. It serves as the political, economic, and cultural heart of the nation. The city hosts the headquarters of numerous UN agencies, international NGOs, and government institutions, offering diverse career opportunities for development and humanitarian professionals. Ereyada Soomaaliga (Somali Keywords): Shaqo Buuxda • Shaqo Muqdisho • Shaqo Cusub

QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIREDEducation: Completion of secondary school education OR University degree (Diploma/Bachelor) in flight dispatch, aeronautical engineering,Air Operations, Air management, or other related fields.Experience: At least six (6) years of experience with a secondary school certificate OR University degree (Diploma/Bachelor’s) with a minimumof two (2) or more years of experience in aviation-related fields, handling end to end flight processes, and interpreting and applying operationalflight plans.Languages: Fluent knowledge of English and Somali language.Knowledge and Skills Required:• Strong knowledge of aviation operations and field practices.• Skilled in effective communication within operational and team environments.• Experienced in organizing meetings and providing facilitation during discussions.• Capable of maintaining strong public relations in aviation settings.• Proficient in dispatching flights from uncontrolled airfields.• Strong ability to interpret aviation rules, standards, and operating procedures.• Excellent at communicating operational requirements clearly and effectively

This position is open to qualified Somali national candidates only. Female candidates are highly encouraged to apply. WFP Somalia offersfemale friendly spaces in the workplace.Interested and qualified candidates are requested to submit online applications through Workday using the linkbelow:• Internal Applicants: Click here!• External Applicants: Click here!Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will becontacted.WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles. WFP isan equal opportunity employer, and we are committed to promoting diversity and gender balance.Selection of candidates is made on a competitive basis.WFP does not charge any application fees to candidates. Apply on employer site Apply at: https://wd3.myworkday.com/wfp/d/inst/15$392530/9925$30909.htmld