Assistant Front Office Manager / Duty Manager

The position of Assistant Front Office Manager / Duty Manager at Serene Sarovar Premiere Hargeisa in Hargeisa is now open for applications. With 4 - 5 years of experience required, this position is suited for mid-to-senior level professionals in Management/leadership. Interested applicants should submit their applications before Apr, 21. Position: Assistant Front Office Manager / Duty Manager Client: Serene Sarovar Premiere Hotel – HargeisaDepartment: Front OfficeReporting To: Front Office Manager / General Manager 1. Objective of the RoleTo ensure effective front office operations and overall hotel control during assigned shifts,with strong focus on guest handling, operational coordination, and revenue optimization. === Skills & Qualifications === 2. Candidate Profile (Mandatory Requirements) A. Experience- Minimum 4–6 years in Front Office Operations- Minimum 2 years in supervisory role- Experience in 4-star or 5-star hotel environment- Experience in guest complaint handling, shift operations, team supervision, andreservations managementNote: Profiles with only receptionist-level experience should not be considered.B. Education- Degree/Diploma in Hospitality Management, Business Administration or related field- Additional certifications are an advantageC. Systems & Technical Skills- Knowledge of PMS systems (IDS preferred)- Familiarity with reservations, night audit, and reportingD. Languages- English (mandatory)- Somali (mandatory)- Arabic (preferred)3. Core Competency Requirements- Guest handling and service recovery- Operational control during shifts- Leadership and supervision- Decision-making under pressure- Interdepartmental coordination4. Key Responsibilities- Manage front office operations during shifts- Handle guest complaints- Supervise reception and lobby- Coordinate with departments- Monitor room inventory and revenue- Manage VIP guests- Prepare reports and shift handovers5. Screening Criteria- Submit only 5–8 qualified candidates- Provide summary including experience, systems knowledge, and guest handling examples6. Disqualification Criteria- Less than 4 years experience- No supervisory exposure- Weak communication skills- No experience in standard hotels7. Deliverables- Shortlisted CVs (5–8 candidates)- Candidate summaries- Salary expectations and availability8. TimelineTo be defined by the client.9. NoteOnly high-quality candidates should be submitted. This is a critical operational role. --- About Hargeisa --- Hargeisa is the capital and largest city of Somaliland, serving as the region's main economic and administrative hub. The city is home to a growing number of international organizations, NGOs, and private sector companies, making it a key employment center in the Horn of Africa. Professionals relocating to Hargeisa will find a dynamic and rapidly developing urban environment. Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Buuxda • Shaqo Hargeysa

2. Candidate Profile (Mandatory Requirements) A. Experience- Minimum 4–6 years in Front Office Operations- Minimum 2 years in supervisory role- Experience in 4-star or 5-star hotel environment- Experience in guest complaint handling, shift operations, team supervision, andreservations managementNote: Profiles with only receptionist-level experience should not be considered.B. Education- Degree/Diploma in Hospitality Management, Business Administration or related field- Additional certifications are an advantageC. Systems & Technical Skills- Knowledge of PMS systems (IDS preferred)- Familiarity with reservations, night audit, and reportingD. Languages- English (mandatory)- Somali (mandatory)- Arabic (preferred)3. Core Competency Requirements- Guest handling and service recovery- Operational control during shifts- Leadership and supervision- Decision-making under pressure- Interdepartmental coordination4. Key Responsibilities- Manage front office operations during shifts- Handle guest complaints- Supervise reception and lobby- Coordinate with departments- Monitor room inventory and revenue- Manage VIP guests- Prepare reports and shift handovers5. Screening Criteria- Submit only 5–8 qualified candidates- Provide summary including experience, systems knowledge, and guest handling examples6. Disqualification Criteria- Less than 4 years experience- No supervisory exposure- Weak communication skills- No experience in standard hotels7. Deliverables- Shortlisted CVs (5–8 candidates)- Candidate summaries- Salary expectations and availability8. TimelineTo be defined by the client.9. NoteOnly high-quality candidates should be submitted. This is a critical operational role.

Candidates are required to submit their Cvs and Cover letters below EASY APPLY Button before 21th April 2026 Easy Apply