Senior Customer Service Officer

An exciting full time vacancy for a Senior Customer Service Officer is now available at HIJRA BANK, Somali Regional State Of Ethiopia. This role falls within the Banking & Insurance sector and requires candidates with 3 - 4 years of relevant experience. Interested applicants should submit their applications before Apr, 06. Purpose of the Job: To provide an optimal customer service and ensure growth by making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations, and conducting financial audit and recommending appropriate remedial actions. Main Duties and Responsibilities: Oversee and assess customer service staff activities, and provide them with regular performance-related feedback. Follow up and monitor daily activities of the customer service operation. Assist customer service staff with duties where required. Train staff in areas of customer service and company policies. Manage customer flow to ensure proficient customer service. Monitor and authenticate returns, exchanges, and voids. Investigate and solve customer service complaints. Assist withthe development and implementation of service policies, and explain these to staff and customers. Maintain documentation pertaining to customer service department activities. Examine each and every transaction and related documents and verify accuracy and legitimacy on a daily basis. Give objective assurance of the existing policies, procedure and regulatory directives and relevant laws in the branch. Examine and analyse the proper execution of operations of the branch in line with the work unit’s operating policies and procedures. === Skills & Qualifications === About You Qualification: Bachelor’s degree in Accounting, Management, Economics, or related fields. Experience: Three years of related Banking experience. IFB training Certification is advantageous. Requirement SkillMarketing management, Business Management --- About Somali Regional State Of Ethiopia --- Somalia is located in the Horn of Africa and has a growing job market, particularly in the humanitarian, development, and private sectors. Major employment hubs include Mogadishu, Hargeisa, Garowe, Baidoa, and Kismayo, with opportunities from international NGOs, UN agencies, government institutions, and an expanding private sector. Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Buuxda

About You Qualification: Bachelor’s degree in Accounting, Management, Economics, or related fields. Experience: Three years of related Banking experience. IFB training Certification is advantageous. Requirement SkillMarketing management, Business Management

How to Apply Interested and qualified applicants should submit their, application letter, updated resume/CV, Experience and Educational Certificates within ten (10) days time from the date of this vacancy announcement https://forms.gle/83TrLUfQoGX44ejG6 Apply on employer site Apply at: https://forms.gle/83TrLUfQoGX44ejG6