Branch Manager

HIJRA BANK is currently seeking a qualified Branch Manager to join their team in Somali Regional State Of Ethiopia. The role requires a skilled individual with 6 - 7 years of experience in Management/leadership or a related field. The application deadline is Apr, 06 — early applications are encouraged. Purpose of the Job: To support the sustainable and profitable growth of the Bank by enhancing the attraction, satisfaction, and retention of customers through excellent customer service delivery, and improving the efficiency of the branch operation and resource utilization. Main Duties and Responsibilities: Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch. Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval. Communicate with customer relationship management and branches to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in answering questions and resolving issues. Monitor customer service delivery in the branch and ensure that customer expectations are consistently met and exceeded. Work with the Branch Operations Director in establishing customer service, operational, and business objectives for the Branch. Provide input to the branch operation to support performance measurement and control. Contribute to the growth and expansion of service lines in the Branch and drivethe profitability and productivity of the Branch. Receive customer complaints and take immediate actions to solve issues under one’s authority and refer to the right unit for speedy resolution when necessary. Maintain adequate customer service staffing levels and ensure that all customer service personnel are properly trained with respect to product knowledge, service delivery, and communication techniques to meet customer service needs as well as business objectives. Collaborate with Marketing and Customer Management in implementing local marketing initiatives to promote the Bank and its products and services to local customers. Review Income and Expense Summary Accounts of the Branch, apply appropriate follow-up on controllable expense === Skills & Qualifications === About You Qualification: Bachelor’s degree in Accounting, Management, Economics, or related fields. Experience: Six years of Banking Operations experience. IFB training Certification is advantageous. Requirement SkillMarketing management, Business Management --- About Somali Regional State Of Ethiopia --- Somalia is located in the Horn of Africa and has a growing job market, particularly in the humanitarian, development, and private sectors. Major employment hubs include Mogadishu, Hargeisa, Garowe, Baidoa, and Kismayo, with opportunities from international NGOs, UN agencies, government institutions, and an expanding private sector. Ereyada Soomaaliga (Somali Keywords): Shaqo Cusub • Shaqo Buuxda

About You Qualification: Bachelor’s degree in Accounting, Management, Economics, or related fields. Experience: Six years of Banking Operations experience. IFB training Certification is advantageous. Requirement SkillMarketing management, Business Management

How To Apply Interested and qualified applicants should apply within ten (10) days from the date of this vacancy announcement through https://forms.gle/83TrLUfQoGX44ejG6 Apply on employer site Apply at: https://forms.gle/83TrLUfQoGX44ejG6